Exchange, refund or repair:
We offer the above if the item is:
- Incorrect product.
- Wrong size.
- Not the same as ordered.
- Damaged or faulty.
You are not entitled to a refund if:
- It is not to your liking.
- Found a product elsewhere that is more suitable/you prefer.
- Change of mind.
- You choose wrong size or wrong colour.
- The product was sold with a fault known to client.
Exchange/Credit in store
- If for some reason it is not suitable, we are happy to exchange it or offer a credit to be used in store at some later date.
What is needed for a refund or exchange.
We will always put the client first. If it was clearly bought from us, we will still offer the above Exchange and Refund options to clients.
- Label attached shows Decor Dreams
- Bank Statement
- Copy of receipt.
We will refund if:
- You were sent the wrong product and if we are unable to send the correct proudct to fix issue.
- We sent you the wrong size that you choose and we are unable to replace it.
- The item is clearly different to that purchased and we are unable to replace it.
- The item was damaged and we are unable to replace it.